Refund policy

Returns & Refunds

We want you to be happy with your records. If something arrives damaged, faulty or isn't what you ordered, please contact us at hello@villagevinyl.com.au as soon as possible and we'll sort it out.

Please include your order number and, where relevant, a photo of the damage or fault.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major problem, you're entitled to a replacement or refund. For other problems, we'll provide an appropriate remedy as required by Australian Consumer Law.

Change of mind

We don't normally offer refunds for change of mind. If you've ordered the wrong thing or simply changed your mind, contact us before returning anything and we'll see what we can do. Any approved change-of-mind return must be unopened, unused and in its original condition. Return postage is at the customer's expense.

Vinyl records

Minor variations in coloured, marbled, splatter or other special-effect vinyl are part of the manufacturing process and aren't considered faults.

A small amount of surface noise, slight sleeve movement during shipping or minor cosmetic imperfections that don't affect playback aren't necessarily considered faults. This does not affect your rights under Australian Consumer Law where a product is genuinely faulty or damaged.

Returns

Please contact us before sending anything back. We'll provide return instructions where required. Don't return products to us without contacting us first.

Refunds will be made to the original payment method once the return has been assessed and approved.

Contact

Village Vinyl
Shop 1, 104 Long Road
Tamborine Mountain QLD
hello@villagevinyl.com.au
0421 33 22 11